Residential Customer Testimonials |
“Scheduled to meet my needs and timeline. Polite and professional cleaners who were thorough and efficient.” - James G. |
“Scott is outstanding!” - Abel M. |
“Excellent service! On time! Going the distance to satisfied your needs!” - Rachelle B. |
“Great job.” - Joe C. |
“As usual, extremely courteous and excellent job on our windows.” - Jeff S. |
“Quick & easy.” - Al M. |
“Excellent job. Well organized and very courteous.” - Tom H. |
“Excellent job!” - Abel M. |
“My cleaner did a great job! Highly recommend him and your company. So glad I finally got my windows cleaned.” - Barbara D. |
“Great job. Nice guy. Super happy!” - Joe C. |
“Very polite and professional workers.” - Barbara P. |
“Great job!” - Tom M. |
“Very happy and thank you - will be calling again.” - Marjorie A. |
“The cleaner did a great, careful job.” - L. Minster |
“I was talking with my girlfriend and she is happy to hear about you. It is hard to get the on-top-of-it kind of attitude that you give. So we need to share this information when we can!” - N. Newman |
“The guys did a REALLY GOOD job! I gave them a $40 tip. Thanks!” - S. Goodwin for W. Binnie |
“The guys were wonderful and did a fantastic job. See you in 2019!” - T. Carpino |
“The cleaners were wonderful, very thorough and very pleasant.” - S. Tabakin |
“I wanted to tell you I am very pleased. The cleaners you sent were very professional and did a great job. They were pleasant to work with.” - R. Hoffner |
“The cleaners did a very nice job on the chandeliers. Thank you for recommending Jorge. I am very pleased. I will be calling again.” - S. Packer |
“Do you know how we found out about you? You were referred by a friend and the person who referred us said EVERYBODY uses you.” - M. Hali |
“The cleaners are doing a nice job!” - J. Rosenzweig |
“Good Job!” - T. Aboud |
“You guys are top notch. You do a great job.” - Toscans North |
“The guys did a FANTASTIC job. They really did. I am very pleased. Jeff is a complete perfectionist. It is rare these days to get someone who is a perfectionist. Send Jeff and Wayne again.” - M. Allen |
“Please mark on my account that I really like Jeff and Sarah. They did a really good job.” - Z. Greenberg |
“They did a great job on my windows! They look awesome!” - B. Johnson |
“I just wanted to let you know the cleaners did a fantastic job. They were kind and very thorough. Thank you.” - K. Murdock |
“Hermann was GREAT! He absolutely saved the day. You should give Hermann an extra tip. I gave him one.” - F. Weisberg |
“The guys did a wonderful job.” - A. Martinez |
“The cleaners were very professional. I am pleased with the work.” - C. Huergo |
“The lady who answers the phone, Beverly, has a lovely accent!” - J. Barmby |
“Everybody was very professional. The windows are so clean my parents are afraid they will walk into them! We can't say enough good things. We will be calling again!” - C. Denahan |
“Your guys did a great job on the windows.” - L. Blasi |
“Danny represents your company well.” - C. Denahan |
“Danny and Michael did a great job. I have them an extra tip. I will ask for them the next time!” - G. Borczyk |
“They did a great job!” - M. Allen |
“Very nice.” - S. Tennison |
“Great job!” - C. Spodak |
“Your guys were were today and they did a really nice job, especially Daniel. What a gentleman! What a treat to meet a young man like that! Both cleaners were very good. They were so clean; they cleaned up after themselves nicely.” - A. Braithwaite |
“Cleaners were so nice and efficient. Very polite. Very pleased.” - E. Duberstein |
“Very nice job.” - J. Allen |
“Very impressed with the cleaners and the job they did. They did a great job!” - J.C |
“Hi Kim: Your guys did a fantastic job at our house today. I want to get us on your schedule on a recurring basis. What time frame do you recommend for a house on the Intracoastal? Thank you.” - LF Style |
“The guys were very pleasant and nice to work with. Did a great job!” - E. Natrillo |
“Great job as usual!” - L. Carlet |
“I just called to say what a charming young man Stephen is and what and excellent job he did.” - W. Mitchell |
“Brian Bober did a great job!” - F. Weisberg |
“Eddie was so nice and polite. He was terrific. He took his time and was clean and neat. Great kid.” - E. Maerki |
“The cleaners did an excellent job and they were very friendly.” - M. Bouchard |
“Awesome job as usual!” - L. Carlet |
“These guys are great! Thanks!” - L. Zackon |
“The gentleman did a very nice job, very thorough.” - J. LaSalle |
“Your young man did a great job today.” - K. Wells |
“The guys did a wonderful job. Even fed them. Very happy with the guys and the job they did.” - D. Steuerman |
“I would love to see you as president of Comcast. Or better yet 1600 Pennsylvania Ave. You are really a doll. You took a bad situation and turned it right around. I am very appreciative. Thank you.” - J. Anhalt |
“Awesome, awesome, just awesome. Your guys are so nice and amazing.” - J. Anhalt |
“Beverly is really very sweet.” - J. Anhalt |
“The guys did a great job!” - R. Bennett |
“You are the same person as the voice mail message. You are so upbeat, you make me want to do business with you. A lot of people should take a cue from that.” - K. Beck |
“Do I need to repeat myself?? OK!! What a fantastic job! Thanks Kim!” - T. Mazer |
“Amazing job! Thank you so much Kim and your team!” - T. Mazer |
“Doug came to my home to do a free estimate. He was courteous and friendly. He cleaned my windows the same day. I was very pleased with the quality of his work. I would recommend Fish window Cleaning.” - J. Allen |
“Michael is charming! Exactly the kind of person I am comfortable allowing in my home.” - D. West |
“You sent over the most well-mannered young men I have ever been around. They said "please" and "thank you" so easily. I am used to just being answered with a grunt, if I am lucky. Thank you!” - Personal Home Management |
“I love you. You gave me a GOOD JOB!” - M. Frydman |
“This is refreshing! Thank you for doing what you say you are going to do.” - L. Wolff |
“I didn't realize that you were that fabulous! You all are great! Thank you.” - E. Maerki |
“EXCELLENT JOB!” - N. Waldman |
“The cleaners did a great job. I gave them both $20 tips. I will call again in 6 months for them to come back.” - A. Braithwaite |
“Give Izzy a raise!” - B. Gunning |
“Izzy and John were GREAT!!!” - B. Gunning |
“The young guys were just here. They were so hardworking! They even got off the stains from the sprinkler. Easy. In/Out. Clean. Very Happy.” - C. Shutan |
“This guy Doug is a winner. I am not used to this kind of responsibility in South Florida. He dotted all the i's and crossed all the t's as if it was his own house.” - P. Paolino |
“Doug and Izzy are really awesome guys. Doug always has a smile on his face and is so polite. They have great attitudes. You guys are the best. Please contact me again for my next clean, no need to go anywhere else.” - P. Paolino |
“These guys did a super duper job. I didn't even know who to call until I saw Doug. We have been looking for somebody for a while. These guys were really thorough especially on the outside where all the dirt is. They were very nice and respectful gentlemen. Thank you.” - S. Ritsos |
“Good crew!” - S. Church |
“I just wanted to let you know I am very happy with the guys who cleaned yesterday.” - A. Rothman |
“Very good job.” - S. Nilsen |
“Great job right from the moment I opened the door. There was NO TRACE that cleaners had been in my home--EXCEPT I had clean windows. Marvelous!” - K. Canavan |
“Best crew yet! CK came to the door simply to let me know they were there. That was nice. I could prepare for them before they came inside.” - D. West |
“I so appreciate that you try to create happiness for all. This is how everyone should be.” - M. Kaiser |
“You did such a great job!” - D. Tahali |
“Anthony is an extremely nice young man. Your cleaners are very, very nice and did a fine job.” - L. Horn |
“CK did an excellent job. He is very polite, very courteous and he gets right on with the job. His is a very nice young man.” - E. Riggs |
“The guy you sent was a doll. He was really, really nice.” - P. Goodnow |
“Hi Mrs. Canavan.
I want to thank you for the great job your crew did yesterday at our house in Delray! We are really impressed and will be sure to recommend your firm!
Thank you very much!” - B. Antic |
“Laventure did a fantastic job.” - R. Bennett |
“Your cleaner did a wonderful job. Anthony is a fine young man. My neighbors saw him working and I told them, "Fish is the place to go."” - K. Harntnett |
“My sister said to use you guys. She was very happy with Anthony.” - M. Fisher |
“I want the guy [Anthony] back that I had last time. He is a student. He was very good.” - C. Oster |
“They did a very good job. Thank you.” - B. Hepgur |
“The cleaners did a wonderful job, they were delightful. I am very happy with the service and will tell my neighbors when they come down.” - A. Mosalm |
“I just wanted to call to tell you that Doug did a great job.” - C. Andre |
“You cleaned my home about a month ago and I just wanted to say great job. Great job. A+. I want to thank you so much for the great job your guys did and for the referrals.” - C. Wender |
“It was a pleasure to hear your lovely message. It was a sweet reminder.” - M. Fisher |
“The cleaners did an excellent job. I am very pleased.” - J. Plotkin |
“The guy that came to the house, Doug, was very nice.” - R. Bell |
“I am so happy with the job. Doug was so sweet. My husband and I really like him a lot.” - L. Spenser |
“I want to thank you for such good service. They really did a nice job.” - H. Silberlicht |
“Great job!” - L. Spenser |
“I'm happy. I am very pleased with the service. You are on my very good list.” - S. Kielmanowicz |
“Laventure, I wrote down his name so I wouldn't forget it, was excellent. He was in and out in no time. I was very happy with him. He was neat. He had on those little booties when I opened the door. He was polite and very, very nice. He said he has been with you for over 3 years. Laventure is a keeper, Kim.” - D. Hurley |
“Excellent job. You have a happy customer. I have never had such clean windows before.” - A. Doyle |
“You're awesome! It's really good to work with you.” - L. Sutt |
“Doug and Reggie just completed the windows. I wanted to give them an excellent report. My windows look perfectly clear, like there is no glass there. I was very pleased with the 2 of them. Very polite. And they did a great job. Thank you for sending them to me. They are a great team.” - S. Drob |
“We want Anthony! He does a great job.” - E. Maerki |
“A young lady and gentleman came today to clean the windows in the house and they did a fantastic job. Just wanted to let you know.” - I. Bennett |
“Your staff was here yesterday and they were very professional.” - S. Sandler |
“I just wanted to call to let you know the gentlemen you sent were just here and I am so pleased. It was a very good experience. Chris and Laventure were fast, efficient, and did a great job. I recommended you to my neighbor, I am sure she will call you.” - R. Leinwand |
“Doug and Harold were the most professional and thorough window cleaners I have ever had. I would not hesitate to recommend Fish window cleaning to anyone. They cleaned inside and out including the screens and my windows have never looked so sparkling clean. Thank you” - C. Strosberg |
“The guys did an excellent job!” - V. Burkland |
“The guys did a great job. That Anthony is unbelievable. He is a crackerjack. I am very satisfied with the service and will be recommending you.” - F. Weisberg |
“You sent over the nicest young man, Daniel, to estimate my house and I want to book it and have him back.” - C. Strosberg |
“I have to tell you, Laventure and Josh were just SO nice. Very, very nice. I couldn't get any other cleaners to return my calls and they went right out to the car and got a card for me.” - Tropic Harbor Association |
“I just called to say that the guys you sent out were very good. They were personable and neat. They did a good job.” - R. Hoffner |
“Most people call to complain and I just wanted to say what a pleasure it was to work with you. Doug especially went above and beyond to do a good job. Thank you.” - M. Berman |
“I just wanted to tell you you sent over such a nice boy. Thank you. He did much more than I expected. He cleaned the screens and put them back. We thought we would have to do that.” - H. Toomey |
“Kim, Thank you for getting this done so fast--they look great--I can see the outside!” - B. Bodzo |
“Lisa and Kim are surprisingly nice.” - D. Lausier |
“Great job.” - Steve Charlse Building Design |
“I just called to tell you that the windows look wonderful. Devin did a great job.” - D. Sullivan |
“I just called to tell you that the windows look wonderful. Devin did a great job.” - D. Sullivan |
“I went over to the townhouse a few days ago and I just wanted to say that the windows and sliders look amazing!” - N. Casamassimo |
“Very happy--Love the clean windows. Nice young man.” - M. Camacho |
“Great job, again.” - Personal Home Management |
“Great job, again.” - Personal Home Management |
“Anthony can come any time!” - K. Wells |
“Devin and Anthony were on time, polite, and courteous. They did a good job!” - L. Cohen |
“Antoine is a hard worker, he is such a gem. He is doing what other cleaners cannot do.” - T. Quinlan |
“The guys did a great job... Now I can see out my windows !!!
Thank you” - S. Handley |
“Another great job!” - Personal Home Management |
“Great Job” - M. Casamassimo |
“Those guys are exceptional!” - F. Mark |
“I love the guys. They did a great job. Can they clean again in a few months?” - J. Ressig |
“I am at the house and I want to say you did a great job. You guys are so nice and so professional.” - W. Waterman |
“I am at the house and I want to say you did a great job. You guys are so nice and so professional.” - W. Waterman |
“Lisa, you are excellent. I am sure the cleaners are as wonderful as you.” - W. Waterman |
“I will be calling you when I am ready. I am so very pleased with the way my windows were cleaned. There are some hard to reach places I wanted done and Laventure was great about doing it.” - Penny Morey |
“Great job, Great crew!” - C. Ramsey |
“The cleaners were very nice and thorough. They were careful on the inside too.” - J. Zion |
“I really love the work you guys do.” - F. Stempo |
“The owner was very happy with the job and the tracks are so much better than they were.” - Gail Frank Designs |
“I want the man who came last time [Rebert] to come again. He is so nice and polite and he does a great job.” - C. Richardson |
“Kim . . . your guys did a good job. They were professional and courteous. Life is better with clean windows.” - C. D. |
“The cleaners are a great representation of your business.” - Dr. Gorenberg |
“I am very satisfied. Your guys did a great job. I will recommend you if anybody asks.” - Burt Sussman |
“That young man did a marvelous job! I hope he is available next time I get my home cleaned.” - R. Alvarado |
“Your guys are so polite. I like polite people. I get scared not knowing who is coming in my house. I am going to use you guys again.” - J. Reissig |
“The guys were very sweet and very professional. I am very pleased. I will call you again and spread the world.” - J. Dunnege |
“Your cleaners are great, handsome, loyal, and hard workers.” - T. Quinlan |
“Every time your cleaners come, they are always so pleasant and helpful. I like the personalities of who you hire.” - Joan Schwartz |
“The guys did a great job.” - Mark Rixon |
“You guys cleaned our windows last week and I just wanted to say what a great job and you will have repeat customers from me and my friends.” - Ben Beres |
“Great job! Thanks, saved me time.” - Anne Gannon |
“Hi Kim,
Just wanted to say that I was very pleased with the men you sent out and with the work they did. They were very nice and even recleaned one window that I questioned. My neighbor Pat K. was pleased as well.
I hope you will tell the owner of your company. Employees who do good work should be acknowledged. I'm a real estate agent and will be sure to recommend your company to my clients who are in need of your services.
Thanks again,” - C. Boone |
“It is wonderful I found someone to clean our windows. And I can afford to have it done again sometime.” - Helga Kurpiers |
“I wanted to tell you I am looking forward to having your company service my windows.” - Robin Mannes |
“Rebert did an amazing job.” - Mary Casamassimo, Personal Home Management |
“You all were awesome to deal with ! thanks !! Other services need to take a page out of your book … !!!!” - A. Mincarelli |
“Very Efficient and Professional! Great Results!” - Frank Stumpo |
“The fellas came out here to do the windows today. I just want to tell you they did an excellent job. And I am very pleased with the work they did. We will reuse your services and also recommend you highly.” - Lou Olah |
“Your guys are so efficient and they don't miss a beat. They work so well, I have never seen that. . . . You get what you pay for. Your guys are excellent.” - Paula at Gigi's Attic |
“Samuel and Kyle did a terrific job. Very efficient and courteous.” - P. Gould |
“Great job! Thank you!” - Linda Austin |
“Thank you so much! Everything was nice and clean when we arrived :)” - R. Burns |
“Great Job! I am very pleased with the services and I would recommend to others.” - Tonia Rosa |
“I am calling to give compliments on the work I had done by your company.” - Jackie Herrenson |
“Caitlin and Samuel did a great job. Windows look great!” - Ellen Ryan |
“Thank you for a nice job.” - John Faber |
“Thanks, the boys did a good job.” - Melanie Berger |
“Thanks for the super job your staff did at my home earlier this week. They really took the time to make sure everything was perfect!
I don't remember both names of the gentlemen that were here--one fellow was named Roosevelt--so check your records to make sure they know that I really appreciate their work.
I'll be using you again in the future, and I'll be sure to recommend you to all my friends/associates.” - Bud Fleisher |
“Kim - Our windows look amazing - Thanks so much! Your staff members are wonderful and detailed and most appreciated. Our gorgeous view looks even better than ever. Thanks again.” - Chris Pearce |
“I had an excellent experience working with Fish Window Cleaning. Reliable and consistent. I called them with an emergency in a job site and in 45 minutes they were already working on my project. Their customer service exceeded my expectations. OUTSTANDING SERVICE FOR AN EXCELLENT PRICE!!!!” - Custom Cleaning Management Services |
Commercial Customer Testimonials |
“Excellent job, Mark. Windows look beautiful. I will use them again for sure. Very professional. Highest recommendation.” - Hassim A. |
“The guys did a great job!” - Sally J Interiors |
“Always a great job at a fair price!” - CJM Communities |
“The windows look great by the way! Thank you.” - ACL Cleaning Systems |
“The windows look beautiful we are so pleased.” - Artist Guild Gallery |
“Great job on the windows! We can see again!” - Artist Guild Gallery |
“Did Great Job!” - Boca Box Company |
“Jeff did a really great job.” - J. McLaughlin |
“Doug did a really great job.” - J. McLaughlin |
“Jeff was just here. He's a sweetheart! He is so cute!” - Deborah James |
“Danny was great! He took his time and made sure the windows were spotless. Send him again next time.” - Paper Chase |
“Danny is the sweetest! He really worked hard.” - Cohen Fashion Optical |
“Kim, thank you for getting the windows done so quickly. You are amazing. We really do appreciate it.” - Personal Home Management |
“Glad Izzy is back!” - Fins, Furs n Feathers |
“Our CFO of the company was so impressed with your billing. I told him you were an Honest Woman. He probably will be reaching out to you personally and our other offices. Just wanted to share.
Have a Great Friday and Weekend!” - Legacy Bank |
“We had Izzy clean. He does a great job and is very nice. He should come by more often!” - Goodwill Boca Boutique & Donation Center |
“Izzy does a great job. His is always so sweet and does an excellent job. He goes above and beyond to make us happy.” - West Boca Veterinary Center |
“We love Eddie and would like to request Eddie the next time we have service.” - Muse A Hair Salon |
“GREAT JOB!!” - Spodak Dental Group |
“Izzy did an amazing job! Thank you!” - Starbucks |
“Michael did a VERY good job.” - K. Toth |
“I come in contact with A LOT of people. There are not a lot of nice ones out there. Mike is a sweetheart. I just want you to know he is very good at customer service.” - Dr. John G Westine, MD |
“Great job.” - Liberty Tax |
“We had Alberto cleaning the windows for the first time today and he was so great! Very polite and did a wonderful job on the windows and mirrors.” - Pure Barre |
“We had Doug for the first time today, and he was SO thorough and paid so much attention to detail- our windows have never looked better!” - A. Boothe |
“great job!! quick service!” - Spodak Dental Group |
“DID BEST JOB!” - Mail N More Postal Store |
“Izzy makes me smile!” - hoy p'loy nail emporium |
“I just wanted to let you know that Doug just left and he was FANTASTIC. He gave a great quote. We had him clean right away, and he had to find the water to do it. He was professional, polite, and he never pressured. He just told me the options and I could decide. This was an excellent experience.” - Illustrated Properties |
“Thank you. They did a fantastic job.” - Schmidt Family Foundation |
“Doug just cleaned our windows. FABULOUS! Oh my goodness! We had another company. Oh what a difference! UNBELIEVABLE! I am so happy. Doug is a really nice man.” - Paper Chase |
“They were awesome.” - Magnolia Veterinary Clinic |
“They did a really great job.” - Marion Fazio State Farm |
“Very nice job on the windows today thank you.” - Lynn University |
“GREAT job!” - Spodak Dental Group |
“Kim,
Hi, I wanted to thank you for your time this morning and for sharing with me some excellent ideas as I move through my job search- your kindness really touched me today and its nice to know that people are willing to help each other out in this day and age.
Appreciate your time again and have a wonderful day:0)
LJ” - LJ |
“Good job.” - Looking Sharp |
“Crew did a excellent job ! Nice guys as well ..thanks” - W. Burack |
“I want Izzy to clean our windows all the time!” - Cream |
“They did a great job and were very professional.” - Dunay, Miskel, Backman, and Blattner, P.A. |
“Thx's, Guys, great job” - H & H Endeavors |
“Devin did a very thorough job.” - Pure Barre |
“I am very impressed with Lisa” - T. Moran |
“Thrilled!” - The Wick Theater |
“I was at the property on Tuesday, and the windows look great.” - Fairman and Associates |
“Great job, Devin! :)” - Fins, Furs, N Feathers |
“Good afternoon, I heard you did a great job with the windows! Thank you!” - UmbrellaONE |
“GREAT job :)” - Fins, Furs, N Feathers |
“Hi, Kim. I wanted to report the kid who did our windows today did a great job. Real polite. He is young with curly hair. [Devin]” - Petite Connection |
“I work for a national facility maintenance company. I deal with store managers all the time. They always say the job is not done. I KNOW I can count on you to get the job done and get us the paperwork immediately so I can remind them what day you were there, what work you did, and who signed the approval form.” - Global Facility Maintenance |
“Lisa is very good.” - Mobile Buusiness Ads |
“We wanted to let you know Teresa pays attention to detail and did a super job! We look forward to seeing her on the job.” - Leighton Design Group |
“Lisa, you are such a lovely lady. Thank you for always working with me. You are sweet.” - Jody Jack and Company |
“Thank you, Lisa, for billing and keeping the records straight. We owe you. Thank you. Thank you.” - Casimir Bistro |
“The cleaners always smile and wave and let me know when they are done. They are very respectful and professional at all times.” - The Learning Center Preschool |
“Your receptionist is really, really nice. Wow! I didn't expect that.” - I. Z. |
“Teresa is FABULOUS and I wish we could have her here all the time.” - Best Wishes of Boca East |
“The girl is awesome. She is great.” - Chipotle |
“Excellent job.” - Personal Home Management |
“Great Job.” - Personal Home Management |
“The windows look GREAT!” - Sylvan Learning Center |
“Teresa was really lovely. I like to share that.” - Cohen & Sheinker |
“Nice job, as always.” - RLC Architects PA |
“I want to tell you how great Teresa is. She is always upbeat and nice. We like her here.” - Boca Smile Center |
“Teresa is a hard worker. She is good. Better than the guys.” - Subway 47319 |
“Teresa was sweet, thorough, and really helped us out.” - H & H Endeavors |
“Nice job guys!” - H & H Endeavors |
“I walked in the office and Lisa is so nice. Why aren't more people like her?” - Betsy S. |
“Your cleaner was just here and I wanted to report he did a really nice job.” - RLC Architects, PA |
“They did a great job on the chandeliers. TY.” - Personal Home Management |
“They did a great job, Kim.” - Grove Opticians |
“Thank you for the compliments! I am most flattered and appreciate your kindness. However, I am most undeserving of the accolade. I am elevated in your eyes only because you allow me to in such a position. I appreciate very much the kind cooperation and support I have received from you and your team as well as the professionalism that is evident in the handling of each assignment.
Please accept my best wishes and kindest regards that are sent with this reply. Please have a truly wonderful day!” - Trevor Spalding, Avid Floor Maintenance |
“You have really blown me away with your level of customer service. Thank you” - Keli Chatterton |
“Great job!” - Wayne Burack, Director of Facilities, Lynn University |
“Excellent job --” - Gene T. |
“I have had the great pleasure of meeting Kim several years ago at a networking function through the Boca Chamber of Commerce. Upon first meeting her, I knew instantly that she was someone I wanted to allign myself with. She is passionate about being an entrepreneur and has a positive outlook that is simply contagious.
Many of the clients that I work with demand great results. When it comes to cleaning windows, Kim and her team are the go-to experts for us. Fish Window Cleaning provides services that are punctual, professional, and of high quality. I would recommend Kim to any friend or family as well as any commercial or residential properties seeking crystal clear windows.” - Nick Casamassimo, Personal Home Management |
“We opened Glimpse Eyewear in October. Kim herself was there the day before we opened to make certain that our windows sparkled! Fish Window Cleaning has been taking care of our windows weekly ever since! The staff is always professional and polite!” - Karen Pagano, Glimpse |